Refund Policy
Return and Refund Policy
Easy Returns Within 30 Days
At Oaks Nordic, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple, hassle-free return process.
Return Policy Overview
- Return period: You have 30 days from the date you receive your order to return the items.
- Product condition: Items must be unused, in their original condition, and returned in their original packaging.
- Easy returns: Returning items is simple, and our customer service team is here to help.
Return Shipping Costs
- Defective products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- Change of mind (buyer’s remorse): The actual return shipping costs will be charged to the customer. This applies when the customer has purchased the wrong product, the item does not fit, or the customer no longer wishes to keep it. You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable.
How to Return an Item
- Contact us: Send an email to our team at [Customer support email], including your order number and the reason for the return.
- Pack your item: Carefully repack the item in its original packaging, including all accessories, labels, and documents.
- Return it: Drop off your package at the nearest carrier pickup location, following the instructions provided in the return authorization email.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to ensure that it meets our return criteria.
- Refund: After the inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Would you like to exchange your item for a different size, color, or product? No problem! Contact us and we’ll help you make the exchange quickly and easily.
Non-Returnable Items
For health and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable in the product description.
For more information:
Any questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store name: Oaks Nordic
Address: Keurenplein 4, Unit C2596, 1069CD, Amsterdam, Netherlands
Email: Contact@oaksnordic.com
Phone: +31629834712
Customer Service Hours: Monday through Friday: 9:00 AM – 5:00 PM (GMT+2)
We will respond to your email within 24 hours.