Frequently Asked Questions
Welcome to the Oaks Nordic Frequently Asked Questions (FAQ) page
We're here to answer your questions and ensure you have the best shopping experience possible. If you need further assistance, please don't hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 1 to 2 business days
- Shipping time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
For more details, please see our Shipping Policy
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within France. For more information, please visit our Shipping Policy
Question 3: Where is Oaks Nordic located?
Answer: Oaks Nordic is a lighting brand based in the Netherlands. We offer a carefully curated selection of high-quality products, available exclusively in France.
Question 4: What should I do if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost to you. Please contact us and return the item within 30 days. For more information, please see our Refund Policy
Question 5: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time frame, please contact us.
Question 6: What is your return policy?
Answer: We offer a simple, hassle-free return process. For more details, please visit our Refund Policy
Question 7: When will I receive my refund after returning a product?
Answer: Once we have received and inspected your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please see our Billing Terms and Conditions for more information.
Question 8: Do you offer a warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, please visit our Refund Policy
Question 9: How can I contact customer service?
Answer: You can contact our customer service team via the Contact Us page or by email at contact@oaksnordic.com
Question 10: Do you offer international shipping?
Answer: No, we currently ship only within France.
Question 11: Do you have a physical store?
Answer: We are an online-only store, which allows us to offer you the best prices and a wide selection of products.
Question 12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our support team for more details.
Question 13: What is the process for exchanging a product?
Answer: For more information on product exchanges, please visit our Refund Policy
Question 14: How can I track my order?
Answer: You can track your order via the "Track My Order" page on our website.
Contact Information
Store name: Oaks Nordic
Address: Keurenplein 4, Unit C2596, 1069CD, Amsterdam, Netherlands
Email: Contact@oaksnordic.com
Phone: +31629834712
Customer Service Hours: Monday through Friday: 9:00 AM – 5:00 PM (GMT+2)
We will respond to your email within 24 hours.