Frequently Asked Questions
Welcome to the Oaks Nordic Frequently Asked Questions (FAQ) page
We're here to answer your questions and ensure you have the best shopping experience possible. If you need further assistance, please don't hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 1 to 2 business days
- Delivery time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
For more details, please see our Shipping Policy
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders in our six markets: France, the Netherlands, Poland, the United Kingdom, the United States, and Spain. For the United Kingdom and the United States, customs duties are included in the price at checkout (DDP). For more information, please visit our Shipping Policy
Question 3: Where is Oaks Nordic located?
Answer: Oaks Nordic is a lighting and interior design brand based in the Netherlands. We offer a carefully curated selection of high-quality products, shipped to France, the Netherlands, Poland, the United Kingdom, the United States, and Spain.
Question 4: What should I do if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no charge. Please contact us and return the item within 30 days. For more information, see our Refund Policy
Question 5: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time frame, please contact us.
Question 6: What is your return policy?
Answer: We offer a simple, hassle-free return process. For more details, please visit our Refund Policy
Question 7: When will I receive my refund after returning a product?
Answer: Once we have received and inspected your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please see our Billing Terms and Conditions for more information.
Question 8: Do you offer a warranty on your products?
Answer: Yes. We offer a 30-day return policy on all purchases—you can return your item for any reason within 30 days of receipt.
In addition, your local legal rights apply:
* France, the Netherlands, Poland (EU): 2-year legal warranty of conformity
* United Kingdom: UK Consumer Rights Act 2015 — 30-day right to reject defective products
* United States: Federal and State Consumer Protection
For more information, please visit our Refund Policy
Question 9: How can I contact customer service?
Answer: You can contact our customer service team via the Contact Us page or by email at contact@oaksnordic.com
Question 10: Which countries do you ship to?
Answer: We currently ship to six markets: France, the Netherlands, Poland, the United Kingdom, the United States, and Spain. For the United Kingdom and the United States.
Question 11: Do you have a physical store?
Answer: We are an online-only store, which allows us to offer you the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our support team for more details.
Question 13: What is the process for exchanging a product?
Answer: For more information on product exchanges, please visit our Refund Policy
Question 14: How can I track my order?
Answer: You can track your order via the "Track My Order" page on our website.
Contact Information
Store name: Oaks Nordic
Address: Keurenplein 4, Unit C2596, 1069CD, Amsterdam, Netherlands
Email: Contact@oaksnordic.com
Phone: +31629834712
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. (Central European Time)
We will respond to your email within 24 hours.