General Billing Terms and Conditions

Oaks Nordic Payment Policy

1. Accepted Payment Methods

At Oaks Nordic, we offer several secure payment options to ensure a smooth and convenient shopping experience across all our markets.

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk orders – contact us for more details)

Local methods by market:

  • France: credit cards
  • Netherlands: iDeal
  • Poland: BLIK, Przelewy24
  • United Kingdom & United States: Shop Pay, PayPal, Klarna
  • Spain: credit cards, Bizum

Bank transfers (for bulk orders – contact us for more details).

All payments are processed in the local currency of your market: EUR (France, Netherlands, Spain), PLN (Poland), GBP (United Kingdom), or USD (United States).

2. Payment Processing

  • Payments must be made at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • The prices listed on Oaks Nordic are in your local currency and include taxes where applicable:
    • France, the Netherlands, and Spain: EUR – Poland: PLN
    • United Kingdom: GBP – United States: USD
      • Prices are subject to change without notice.
      • Applicable taxes and shipping costs will be calculated at checkout.

4. Secure Payment Processing

  • Oaks Nordic uses SSL encryption and reliable payment gateways to ensure the security of your transactions.
  • We do not store your credit card or payment information.

5. Refunds & Bank Disputes

  • Refunds are processed in accordance with our Return and Refund Policy.
  • Unauthorized bank disputes will be contested. If you encounter any issues, please contact us first at the following address: Contact@oaksnordic.com

6. Fraud Prevention

  • Oaks Nordic reserves the right to cancel or place on hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be required for high-value transactions.

7. Contact us

Store name: Oaks Nordic

Address: Keurenplein 4, Unit C2596, 1069CD, Amsterdam, Netherlands

Email: Contact@oaksnordic.com

Phone: +31629834712

Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. (Central European Time)

We will respond to your email within 24 hours.